DEMENTIA CARE
Familiar, reassuring care shaped around the person
Compassionate support that respects routines, preferences, identity and independence — helping people living with dementia feel safer, more confident and more at home.
PERSON-CENTRED DEMENTIA CARE
The person comes before the diagnosis
Dementia can affect memory, communication, confidence, routines and the way a person experiences the world around them. Good support starts by understanding the individual rather than making assumptions based on a diagnosis.
We take time to learn about the person’s history, preferences, routines, strengths, communication and what helps them feel comfortable and secure.
Care is then planned around those individual needs and reviewed as circumstances change.
HOW WE CAN HELP
Support for everyday life
Support is tailored to the individual care plan, preferences and level of assistance needed.
Personal routines
Support with washing, dressing, grooming and other personal routines while protecting dignity and privacy.
Familiar structure
Supporting familiar routines and approaches that can help provide reassurance and reduce unnecessary confusion.
Meals & hydration
Practical support with meals and drinks while respecting preferences, routines and identified nutritional needs.
Medication support
Assessed medication support where this forms part of the agreed care plan and can be delivered safely by competent staff.
Companionship
Conversation, reassurance and meaningful interaction shaped around the person’s interests, preferences and wellbeing.
Safety at home
Support planned around identified risks while respecting the person’s rights, choices and independence.
FAMILIARITY & CONTINUITY
Trust is built through consistency
Seeing familiar people and receiving support in a consistent way can be especially important for someone living with dementia.
Wherever possible, we aim to provide continuity so that care workers can become familiar with the person’s routines, communication and preferences.
Clear care planning also helps ensure that important information is available to staff so support remains consistent even when different team members are involved.
What consistency can mean
- Familiar care workers where possible
- Known routines and preferences
- Consistent communication approaches
- Clear records and care plans
- Awareness of what reassures the person
- Recognition of changes in wellbeing
COMMUNICATION THAT RESPECTS THE PERSON
Listening goes beyond words
Dementia can change how a person communicates, but their choices, emotions and preferences still matter.
Care should take account of the individual’s preferred communication, behaviour, body language, routines and responses. Staff should allow time, avoid unnecessary pressure and support the person to remain involved in decisions wherever possible.
Where communication needs change, these should be reflected in care planning and shared appropriately with those involved in the person’s support.
Our approach includes
- Giving people time
- Using clear, respectful communication
- Recognising non-verbal communication
- Respecting choice and consent
- Recording communication preferences
- Adapting support as needs change
WORKING WITH FAMILIES
Families often hold invaluable knowledge
With the person’s rights, wishes and information-sharing arrangements respected, family members and representatives can help us understand what matters most.
Knowing the person
Families can share important information about history, routines, preferences, relationships and what brings reassurance.
Sharing changes
Good communication helps identify changes in health, behaviour, routines or wellbeing that may need review.
Working together
Clear roles and communication can help families, care staff and professionals provide more coordinated support.
SAFE & COMPASSIONATE CARE
Care that protects dignity, rights and wellbeing
01
Assess
Understand needs, routines, communication, risks, preferences and what is important to the person.
02
Plan
Agree how support should be delivered and how risks can be managed while respecting choice and independence.
03
Support
Provide compassionate care using familiar routines, clear communication and appropriately trained staff.
04
Review
Respond when needs, risks, communication or circumstances change so the care plan remains appropriate.
RELATED SERVICES
Other support that may be helpful
Home Care
Personalised support with everyday routines, personal care and independent living at home.
Companionship
Meaningful social contact, reassurance and practical support to maintain connection and wellbeing.
Complex & Specialist Care
Tailored support where needs require additional planning, competency, coordination or review.
COMMON QUESTIONS
Dementia care FAQs
Can someone with dementia continue living at home?
Many people living with dementia can remain at home with appropriate support, depending on their individual needs, risks, environment and circumstances. Care should be assessed and reviewed around the person rather than based on diagnosis alone.
Will care workers follow familiar routines?
Yes. Understanding routines, preferences and what helps the person feel comfortable is an important part of person-centred care planning.
Will the same carers visit?
We aim to provide continuity and familiar care workers wherever possible, while also ensuring safe and reliable staffing.
How are families involved?
Families and representatives can be important partners in care where this is appropriate and consistent with the person’s wishes, rights, consent and information-sharing arrangements.
What if the person has difficulty making decisions?
Care should follow the principles of consent and the Mental Capacity Act. Capacity is decision-specific, and where a person lacks capacity for a particular decision, any required decision must be approached through the appropriate best-interests process.
What happens if dementia needs become more complex?
Changes in needs, risks, communication or behaviour should trigger review. Support arrangements, care planning and professional involvement can then be reconsidered as appropriate.
TALK TO US ABOUT DEMENTIA CARE
Tell us about the person, not just the diagnosis
Speak to our team about routines, preferences, current needs and what would help the person feel safer, more comfortable and better supported at home.