WHY ANGELS?
Care you can trust, shaped around the person
Choosing care is an important decision. Angels Care Solutions combines compassionate, person-centred support with professional standards, clear communication and an approach built around everyday life.
Reassurance at a glance
Clear standards and accountable governance.
Care shaped around needs, choices and goals.
Induction, training, supervision and development.
Information, updates and straightforward next steps.
CARE BEGINS WITH LISTENING
Understanding what matters
Before support begins, we take time to understand the person, their routines and the way they want to live. The conversation can include family members or representatives where the person wishes.
- Needs, strengths and personal goals
- Daily routines and preferred ways of doing things
- Health, wellbeing and safety considerations
- Cultural, religious and communication preferences
- Who should be involved and kept informed
Support built around everyday life
Care should protect choice and independence rather than take over unnecessarily.
- Personalised care planning
- Familiar routines
- Agreed visit arrangements
- Reviews as circumstances change
- Support focused on maintaining abilities
PEOPLE AND PROFESSIONAL STANDARDS
Safe, capable and supported colleagues
Good care depends on compassionate people who understand their responsibilities and receive the support needed to work confidently.
Safer recruitment
Recruitment checks and clear expectations help support safe and suitable appointments.
Induction and learning
Colleagues receive induction, relevant training and ongoing development for their responsibilities.
Supervision and support
Supervision, competency oversight and clear routes for raising concerns support good practice.
QUALITY YOU CAN SEE
Standards, information and accountability
People should be able to understand how care is governed, where to find important information and how to raise a question or concern.
Communication you can expect
- Clear information before support begins
- A straightforward point of contact
- Updates when arrangements change
- Family communication with the person’s agreement
- Clear routes for questions, feedback and concerns
Your voice helps shape care
Good support develops through ongoing conversation. We listen to the person receiving care and, with their agreement, the people who know them well.
- Regular check-ins and care reviews
- Changes discussed and agreed clearly
- Feedback, compliments and concerns welcomed
- Family or representatives involved with consent
- Advocacy supported where appropriate
WHAT HAPPENS NEXT?
A clear route from enquiry to support
Initial conversation
Tell us what support is being considered and where care is needed.
Assessment
We discuss needs, routines, preferences, risks and desired outcomes.
Agreed plan
Care arrangements and responsibilities are explained and agreed clearly.
Care and review
Support begins and is reviewed as needs or circumstances change.
Questions people often ask
Can support change when needs change?
Care arrangements can be reviewed when needs, goals or circumstances change. Speak to the Angels team so the appropriate next steps can be discussed.
Can family members be kept informed?
Information can be shared with family members or representatives where the person receiving support has agreed and where this is appropriate.
What if we have a question or concern?
Contact the Angels team as soon as possible. We aim to listen, explain the available steps and address concerns fairly. Our complaints information also explains independent routes available.
Which areas do Angels cover?
Visit our Areas We Cover page or contact us with the postcode where support is needed.
START THE CONVERSATION
Let’s talk about what good support looks like for you
Tell us what matters, what support is being considered and where you live. We will explain the next steps clearly and without pressure.